Roobets FAQ — Direct answers to your questions

Bonus wagering requirements can seem complicated at first, but they're actually straightforward once you break them down. What is wagering? Say you deposit ৳1,000 and receive a ৳1,000 bonus. To withdraw that bonus, you'll need to place a specified amount in bets — that's the wagering requirement. How to calculate: If the wagering requirement is 30x (which Roobets-applicable to the standard welcome bonus), then:

• Bonus amount × 30 = total amount you need to wager
• ৳1,000 bonus × 30 = ৳30,000 total wagering required
• This ৳30,000 in wagers can be spread out — you don't have to do it all at once

A few important points:

• Not all games contribute equally to wagering — slots typically count at 100%, Live Casino at 10–20%, and sports bets at 25–50%
• There is a time limit to complete wagering — typically 30 days
• The exact terms for a specific bonus can be found in the promotions tab of your account or at Terms & Conditions-to view

Your bonus balance and wagering progress are always visible on your account dashboard.

Yes, Roobets-the minimum bet amount varies slightly by game. Overall, bet limits are kept quite low with Bangladeshi members in mind. Minimum bet by category:

• Slots: Typically ৳1 to ৳10 — varies by game. Most Pragmatic Play slots start from ৳2.
• Sports Betting: Minimum ৳50 for pre-match bets. The same limit applies to live in-play bets.
• Live Casino (Baccarat, Roulette): Minimum ৳50–৳100. Evolution tables start from ৳100, while some local tables allow play from as low as ৳50.
• Lottery: A single ticket typically starts from ৳20–৳50.
• High Roller Tables: The bet limits here work the other way around — the minimum is ৳1,000 or more, but the maximum is much higher.

Each game displays its own min-max bet limits when you open it. Checking these before placing a bet is a good habit to get into.

Yes, Roobets-'s full platform is completely accessible via mobile browser — installing the app is not required. What works on mobile browser:

• Login & registration — fully functional
• Sports Betting & Live In-Play Bets
• Slot Games, Live Casino, Lottery
• Deposits & withdrawals — bKash, Nagad, and Rocket all work
• Account management & spending limits

What you may miss compared to the app:

• Fingerprint or Face ID login (app only)
• Push notifications — updates on new offers or bet results
• Loading speed — the app is generally a bit faster

Tip: Use the latest version of Chrome or Safari and roobets.biz Type it directly — don't use any third-party links. Adding a shortcut to your home screen gives you an experience almost like a native app. To learn more, App Page See here.

There are several possible reasons your account may be locked — and each has a different solution: Reason 1 — Multiple failed login attempts: Entering the wrong password 5 times in a row will temporarily lock your account. Wait 30 minutes, then try again. Reason 2 — Security concern: When a login attempt is made from an unrecognised device or unusual location Roobets Your account is automatically suspended temporarily. This is actually a security measure to protect you. Reason 3 — Verification required: A KYC verification request may be triggered after a large withdrawal or a prolonged period of inactivity. Reason 4 — Terms violation: Your account may be suspended due to multiple accounts or a breach of terms and conditions. Steps to resolve:

• First, try logging in with an OTP — even if your password is locked, the OTP may still work
• If OTP doesn't work either Roobets Contact us via live chat
• Provide your registered mobile number and name to support — your identity will be verified and your account will be restored
• Have a photo of your National ID ready for verification

Live chat is available 24/7 — describe your issue in Bengali and you'll get help right away.

No, Roobets Strictly for users aged 18 and above. Account registration, gameplay, and deposits are strictly prohibited for anyone under 18. How age verification works:

• At the time of registration: You must enter your date of birth and check the "I am 18+" consent box
• For KYC verification: Submitting a photo of your National ID or passport is used to verify your date of birth
• Automatic detection: If any discrepancy is found, the account will be investigated

If a minor manages to open an account: Contact support@roobets.biz immediately. Your account will be closed and all transactions cancelled. To prevent this from happening due to a family member using your device, enable a password lock and parental controls on your device. For more information, Responsible Gaming Read the page.

Roobets-keeps a full record of all your activity — from logins to every bet placed and every transaction made. How to check:

• Log in → click the profile icon in the top right
• "Betting History" or "Bet History" This tab shows the date, amount, match/game name, and result for every bet you've placed
• "Transaction History" The tab shows a full list of your deposits and withdrawals — including date, amount, payment method, and status

Filter options: You can filter by date range, game type, or transaction type — making it easy to find records from a specific day. How far back records go: Transaction history for the last 90 days is directly accessible in your account. For records older than that, send a request to support@roobets.biz and a detailed statement will be provided as a PDF — typically within 24 hours. This is especially useful if you need records for tax purposes or other legal requirements.