Roobets Privacy Policy — our commitment to protecting your information

This page clearly explains how Roobets collects, stores, and uses your personal information, payment data, and gaming activity. Your privacy is our top priority.

📋 Last Updated: January 2026 🔒 256-bit SSL 🇧🇩 In Bengali 🛡️ Data Protection Guaranteed
Last Updated: 1 January 2026 — registered members will be notified in advance by SMS or email whenever the privacy policy changes.

Summary: Roobets never sells your information to third parties. Your data is used solely to provide services, ensure security, and meet legal obligations. This policy is written in Bengali so every Bangladeshi member can understand it with ease.

1Introduction & Scope

This privacy policy Roobets (roobets.biz) applies to all services on the platform. This policy takes effect the moment you open an account on Roobets, place a bet, play at the Live Casino, or use our mobile app.

We believe you have the right to know clearly what happens with your own data. No conditions buried in fine print, no policies hidden behind complex legal language — Roobets's Privacy Policy — straightforward and easy to understand.

By using this platform, you agree to this privacy policy. If you have any concerns about any part of it, please reach out to the Roobets support team.

2What Information We Collect

Roobets Three types of data are collected — what you provide directly, what is generated automatically while using the platform, and what is received from third parties such as payment providers.

Information you provide directly

  • Registration Details: Mobile number, date of birth, password
  • KYC Verification Data: A copy of your national ID or passport (may be required for large withdrawals)
  • Contact Information: Email address (optional)
  • Payment Information: Mobile banking transaction details (bKash / Nagad / Rocket)
  • Support Chat Contents: Messages Sent to Customer Service

Automatically collected information

Data type Purpose
Device and browser information Platform Optimization & Fraud Detection
IP address and location Security verification and prevention of unauthorized access
Gaming Activity Log Dispute resolution and fairness assurance
Session duration and navigation patterns Improving User Experience
Transaction History Financial Security & Audit Trail

Roobets Your full card number or complete bank account details are never stored. For mobile payments, only the transaction reference number and amount are recorded.

3How your information is used

Roobets Uses collected data for the following purposes — and only these purposes:

  • Service delivery: Creating and managing accounts, enabling betting and gaming, processing payments
  • Security: Detecting unauthorized access, preventing fraud, and keeping your account secure
  • Legal Obligation: KYC verification, compliance with Anti-Money Laundering (AML) regulations, and fulfilling lawful requests from law enforcement agencies
  • Service improvement: Analyzing platform performance, planning new features, and identifying bugs
  • Contact: Important account-related messages, security alerts, and promotional offers (with your consent)
  • Responsible Gaming: Detecting unusual betting patterns and offering support where necessary

What We Don't Do: Roobets does not sell your data to advertising networks, share it with marketing data brokers, or use it to promote third-party products without your consent.

4Who Your Data May Be Shared With

In general, Roobets Does not share your personal information with anyone. However, in limited circumstances, data may be shared:

Technology & Payment Partners

Limited transaction data is shared with bKash, Nagad, and Rocket solely to process payments. Game software providers (such as Evolution Gaming and Pragmatic Live) may access technical session data — but not your identity or financial details.

Law Enforcement Agencies

When required by a valid legal order or investigation Roobets We are legally required to provide relevant information to the appropriate authorities. This applies in cases of money laundering or criminal investigations.

Business transfer

In the event of a merger or business change involving Roobets, member data may be transferred to the new entity — however, the protections set out in this Privacy Policy will remain in place, and members will be informed in advance.

Roobets does not share your information for any purpose beyond the three listed above. No data is passed to advertising companies, data brokers, or unrelated third parties.

5Cookies and tracking technologies

Roobets The platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

Cookies We Use

  • Essential cookies: To maintain login sessions and manage security tokens — the platform cannot function without these
  • Performance cookies: To monitor page loading speed and identify technical issues — data remains anonymized
  • Preference Cookies: To remember your language preference, dark mode, and other settings

You can block or delete cookies through your browser settings, though doing so may affect the functionality of certain platform features. Roobets Does not use third-party advertising cookies.

6Data Retention & Retention Period

Different types of data are retained for different periods. Roobets No data is retained beyond what is necessary.

  • Account information: For the duration the account is active, and up to 5 years after closure for legal requirements
  • Transaction records: Up to 7 years in accordance with financial regulatory requirements
  • KYC documents: 5 years from the date of the last transaction
  • Gaming logs: 1 year for dispute resolution, after which data is anonymized
  • Support Chat: 6 months after issue resolution
  • Cookie Data: Deleted automatically at session end, or after a maximum of 30 days

Once the designated retention period ends, your data is securely deleted or anonymized so it can no longer be linked back to you.

7Security Measures

To Keep Your Information Safe Roobets Uses industry-leading security technology. This isn't just talk — real technical safeguards are in place at every level.

  • Encryption: 256-bit AES encryption with TLS 1.3 across all data transmissions
  • Two-factor authentication (2FA): OTP verification at login — making unauthorized access virtually impossible
  • Firewall & DDoS Protection: Server-level attack prevention
  • Regular security audits: Third-party penetration testing
  • Restricted access: Staff are granted access only to the information they need
  • Separate Data Storage: Members' personal and financial data is stored on separate, encrypted servers

In the Event of a Data Breach: If your data is ever put at risk by an unexpected incident, Roobets will notify affected members via SMS or email within 72 hours and provide guidance on the necessary protective steps to take.

8Your Rights Regarding Your Data

RoobetsEvery member has important rights regarding their personal data. To exercise any of these rights, please contact our support team.

Your Rights

Right to Access Your Data

You have the right to know what information Roobets holds about you. Upon request, this information will be provided within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. Updates can be made through your account settings or by contacting support.

Right to Erasure

If you close your account, you may request deletion of your data once the legally required retention period has passed. However, this may not be possible if an active legal investigation is ongoing.

Data Portability

You may request a copy of your personal data and transaction history in a readable format.

Right to Restrict Processing

You can object to marketing communications or certain types of data processing, and Roobets will honor that request.

Right to Lodge a Complaint

To report a privacy concern, contact Roobets Support directly. We aim to respond within 48 hours.

9Child Protection Policy

Roobets's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

Date of birth is verified at the time of registration. If we become aware for any reason that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

Any minor Roobets If you suspect a minor is using the platform, parents or guardians should contact us directly at support@roobets.biz.

10Notice of Policy Changes

Roobets reserves the right to update this Privacy Policy as needed. Changes may occur due to shifts in the legal landscape, technological developments, or the introduction of new services.

Registered members will be notified by SMS or email at least 14 days before any significant changes take effect. For minor updates, only the last-updated date on this page will change.

Contact: For any questions or concerns about our privacy policy, please get in touch — support@roobets.biz Or via the platform's live chat.

How secure is Roobets?

Data Encryption Strength256-bit AES
Payment Security Layer99.8%
Fraud Detection98%
Server uptime99.9%
Member Data Privacy100%

Key Points of the Privacy Policy

The biggest concern when using any online platform is the security of your personal information — especially payment details, mobile numbers, and identity data, which can cause serious harm if they fall into the wrong hands. Roobets understands this very well.

That's why we don't just promise security — we enforce it technically. Your mobile number and transaction data never leave our servers unless required by law.

What Roobets guarantees for your privacy

The steps we take to protect every member's data

End-to-End Encryption

Every data packet from your browser to our servers is protected with 256-bit encryption. No one can intercept or read your information in transit.

No Data Sales

Roobets never sells your data to third parties. This is a core principle — one that will not change under any business pressure.

Restricted Access

Only Roobets staff who genuinely need access can view your information. Every access is logged.

Retention for a Defined Period

No data is held longer than necessary. Once the legal retention period has expired, data is securely deleted or anonymized.

Incident notification commitment

In the event of any security incident, affected members will be notified within 72 hours. Transparency is a core part of our values.

In Your Control

You have the right to view, correct, or request deletion of your personal data. Roobets respects and honors that right.

Privacy Rights

You can contact us at any time to view, correct, or request deletion of your personal data. See section 8 of this page for details, or Terms & Conditions Read.

Questions About Your Account & Settings

Straight answers to the two most frequently asked questions about using Roobets

Forgot your password? No need to worry — resetting it on Roobets is straightforward. On the login page, click the "Forgot Password" link. Enter your registered mobile number and an OTP (One-Time Password) will be sent to you. Verify with the OTP and set a new password. A few things to keep in mind: the OTP is only valid for 5 minutes, so use it promptly. Your new password should be at least 8 characters long and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact Roobets live chat support — after verifying your identity, they'll assist you through an alternative process. For security reasons, passwords are never shared over phone or chat, but the support team will guide you through the reset.

Roobets is built primarily for users in Bangladesh, so the interface defaults to Bengali. That said, you can switch languages anytime — look for the Language option at the top of the page or in your profile settings. The platform is available in two languages: Bengali and English. To change the language: log in → click the profile icon → go to "Settings" → select your preferred language under "Language" → save your changes. The same steps apply on the mobile app. Once you switch, the interface will reload in your chosen language. If you run into any issues, contact the support team — they're happy to help in Bengali.

Have a Privacy Question?

Our data protection team is always here for you

Email support

For any privacy-related requests or complaints

Support@roobets.biz

Live Chat

Chat with us 24/7 on live chat for an immediate response

Log in to start a chat

Related policies

Read our other policies to learn more

Terms & Conditions · Responsible Gaming

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